Strategic client services
Not everything is about specific deliverables. We prioritise our unique working relationships with your teams and strive to achieve a mutually rewarding partnership.
Central to our strategic client service offering is our team of Client Partners. Your dedicated Client Partner will make every effort to ensure that you have a positive experience working with Luminary, from the point of onboarding through to continuous improvement and growth of your digital assets.
Your Client Partner will work closely with your team to develop a deep understanding of your organisation, maintaining a strategic view of your long-term objectives, actively managing any significant issues, and guiding you to optimise your commercial outcomes.
While your Producer will take care of the day-to-day aspects of running your project, your Client Partner will oversee the relationship from a broader perspective, remaining highly connected to your organisation and ensuring that you receive optimal value out of your partnership with Luminary.
How we deliver client service
Our strategic client service offering is underpinned by three key pillars.
Service oriented
Our client service team will remain highly connected to your business at every stage of the engagement. We’re empathetic, proactive and driven by your success.
Value driven
Partnership focused
We build long-term partnerships with our clients through strong communication, trust, and tangible results.
Here’s how the
framework has worked
for others
Cancer Council Australia
Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.
Healthylife
Healthylife – part of the Woolworths Group – is a digital startup that provides customers with health and wellness advice, services and products.
Heart Foundation
Heart Foundation funds lifesaving heart research, education and work to improve heart disease prevention and care for all Australians.
Melbourne Business School
Home to leading executive education programs, Melbourne Business School needed a website that would match the calibre of its courses.