Data and analytics
Our digital analytics team brings the quantitative data perspective to our project insights across each of the phases of delivery. Setting a measurement framework early ensures that your digital asset performs to its best – and having the numbers readily available helps prove the case for continued investment.
Data analytics is all about starting with the end in mind. It involves setting long-term goals and success metrics for your digital investment and then working backwards to isolate the key behaviours and interactions to be tracked, measured and optimised.
Our data and analytics specialists follow this process:
- Benchmarking a point in time, setting KPIs that ladder up to the overall business objectives and then implementing the necessary tracking throughout the digital experience.
- Breaking your website down into key areas to help understand the levers that can be pulled to improve overall performance.
- Using data to guide decisions. This means you should have data attached to each interaction in the short, medium and long term.
- Using data effectively. It’s not just about metrics but how you split those metrics up, by location, by user type, and by a device, that really helps you identify actionable insights.
- Generating actionable insights. There is no sense in reporting if there is nothing you are going to do about it. All reports should have a ‘Why should I care?’, or ‘What can be done about it?’ component. Numbers in silos only tell part of the story.
How we do it
Storytelling combined with data is a key way to get business cases approved, stakeholders aligned and everyone on the same page about why what they are doing is important to the business. At our data consultants regularly provide the following services.
Google Analytics audit
If you can’t trust your data, you won’t use it to find insights. Auditing your current set-up allows you to have confidence that you are collecting data correctly and effectively. Undertaking this work early means you also have the opportunity to correct errors on your existing website until the new one is live, ensuring great YoY data is available.
Measurement strategies
A clear strategy that aligns to business goals ensures you get the answers to the questions you have on how people use your digital assets. A measurement strategy gets to the heart of what is important to your organisation and helps delve deeper into the ‘why’ users behave the way they do.
Tracking implementation
Once you know what is important you need to put tracking in place to measure it. This could be done through Google Tag Manager for websites, through SDKs for apps or through measurement protocol to track more complex set-ups like Point of Sale systems.
Automated dashboards
Automate time-consuming regular tasks with automated dashboards. Our Google Analytics consultants work with you to report on what will help you find meaningful insights and take out the monotony of weekly or monthly reports and focus on the insights themselves.
Deep dive analysis
When there are burning questions that can only be answered by getting deep into the data, we review your aggregate data to identify trends, patterns and answer these questions. That could be abandonment, personalisation, session behaviours and device nuances.
AB testing
The easiest way to know the impact of a change is to test it. Our data and analytics specialists can work with you to create an AB testing strategy that focuses on key metrics you want to improve, implement these tests, and analyse the results.
Personalisation
Visitors respond better to a one-to-one conversation. Once you know who your users are and what is driving them to convert on your site, we can set up personalised experiences that show you understand their needs and are there to solve their problems.
Here’s how the
framework has worked
for others
Cancer Council Australia
Cancer Council is the nation’s leading cancer charity, and the only Australian charity working across every aspect of every cancer.
Healthylife
Healthylife – part of the Woolworths Group – is a digital startup that provides customers with health and wellness advice, services and products.
Heart Foundation
Heart Foundation funds lifesaving heart research, education and work to improve heart disease prevention and care for all Australians.
Melbourne Business School
Home to leading executive education programs, Melbourne Business School needed a website that would match the calibre of its courses.